HomeGeneral Terms and Conditions

General Terms and Conditions

General Terms and Conditions of Rental

Moravia Renting s.r.o.
(hereinafter referred to as the “GTC”)

Important notice: This English version is provided for convenience. In the event of any discrepancy or difference in interpretation, the Czech version shall prevail.

1. General Provisions and Subject of Rental

Moravia Renting s.r.o., Company ID No.: 06242260, VAT ID No.: CZ06242260, with its registered office at Hlavní 9/128, 624 00 Brno – Komín, registered in the Commercial Register maintained by the Regional Court in Brno, Section C, File No. 100891 (hereinafter referred to as the “Lessor”), rents to the Lessee, under the conditions set out in the rental agreement and these GTC, a means of transport or another movable asset.

The subject of rental may include in particular a passenger car, van, multi-seat vehicle, motorhome, motorcycle, scooter, electric scooter, electric bicycle, paddleboard and related accessories (hereinafter referred to as the “Vehicle” or “Subject of Rental”).

The specific Subject of Rental, rental period, price, security deposit, deductible and any additional services are determined by the rental agreement, confirmed reservation, price list or individual offer of the Lessor.

Vehicle handover and return normally take place at the Moravia Renting branch in Brno – Horní Heršpice, in the premises on K terminálu street, opposite STK Heršpice, K terminálu 700/1, 619 00 Brno – Horní Heršpice, unless otherwise agreed.

2. Reservation, Rental Fee and Payments

The rental fee is governed by the price confirmed at the time of reservation, the rental agreement, an individual offer or the Lessor’s current price list.

The rental fee and ordered services are payable before the start of the rental period unless otherwise agreed.

For long-term or corporate rentals, the Lessor may agree on an individual price, invoicing method, payment due date, security deposit and other conditions.

A reservation becomes binding once it has been confirmed by the Lessor and any applicable payment conditions stated in the reservation confirmation have been fulfilled.

3. Refundable Security Deposit

Before taking over the Vehicle, the Lessee is required to provide a refundable security deposit in the amount determined for the specific Vehicle.

Basic security deposit amounts

Category Security deposit
Passenger vehiclesfrom CZK 5,000
Vans and multi-seat vehiclesfrom CZK 15,000
Motorhomesfrom CZK 30,000
Motorcyclesfrom CZK 5,000
Scootersfrom CZK 5,000
Electric scootersfrom CZK 5,000
Electric bicyclesfrom CZK 5,000
Paddleboards and accessoriesfrom CZK 5,000

The specific amount of the security deposit may differ depending on the type and value of the Vehicle, rental duration or individual rental conditions.

The Lessor may individually adjust the amount of the security deposit, in particular for long-term rentals, regular or verified customers, or on the basis of an individual agreement.

The security deposit is paid by a payment card held in the name of the main Lessee, or by another method approved in advance by the Lessor.

The security deposit serves to secure due claims of the Lessor arising in connection with the rental, in particular compensation for damage, the agreed deductible, missing fuel, extraordinary cleaning, missing or damaged accessories, contractual penalties and other justified claims.

The Lessor is entitled to set off its due claims against the security deposit.

If no claims arise, the security deposit will be refunded or the card pre-authorisation will be released after inspection of the Vehicle. The time required for the released amount to become available in the Lessee’s account also depends on the bank or card issuer.

The security deposit is not the deductible and does not represent the maximum amount of the Lessee’s liability. The security deposit may be significantly lower than the agreed deductible.

4. Rental Period, Handover and Return of the Vehicle

The rental period is specified in the rental agreement or confirmed reservation.

The standard rental unit for a motor vehicle is generally 24 hours unless otherwise specified.

Upon takeover, the Lessee is required to inspect the Vehicle. Existing damage will be recorded in the handover report, rental agreement, photographic documentation or in another verifiable manner.

The Lessee is required to return the Vehicle at the agreed time and place together with all keys, documents and accessories.

Extension of the rental period is possible only with the Lessor’s prior approval. The Lessee is required to request an extension no later than 24 hours before the agreed return time unless otherwise agreed.

Without confirmation from the Lessor, the rental period shall not be considered extended.

In the event of late return, the Lessor is entitled to charge additional rental fees and other applicable charges according to the current price list.

5. Fuel, Cleanliness and Condition of the Vehicle

The Vehicle must be returned with the same fuel level as at handover, normally with a full tank, unless otherwise agreed.

If fuel is not replenished, the Lessee will be charged for refuelling according to the current price list.

For electric vehicles or other electric equipment, the required state of charge is governed by the conditions of the specific rental.

Normal washing and standard cleaning of the Vehicle after the rental are included in the rental price.

In the case of excessive soiling, in particular mud, sand, animal hair, stains, smoke, odour, vomit or other contamination requiring extraordinary cleaning, deep cleaning, disinfection or odour removal, the relevant fee according to the current price list will be charged.

6. Drivers and Documents

The Vehicle may only be driven by a person stated in the rental agreement as an authorised driver.

The Lessee and every additional driver must present the required valid identity documents and driving licence.

The Lessor accepts driving licences issued by Member States of the European Union. Acceptance of other driving licences is subject to the Lessor’s prior approval.

Copies of documents, electronic documents or driving licences containing restrictions incompatible with driving the rented Vehicle may be refused by the Lessor.

7. Lessee’s Obligations and Prohibited Use

The Lessee is required to use the Vehicle properly, protect it against damage, theft and misuse, and comply with applicable laws and the manufacturer’s instructions.

The Lessee is in particular required to:

  • comply with the maximum permitted weight and payload of the Vehicle,
  • pay attention to warning lights and Vehicle messages,
  • report any fault, accident or damage to the Lessor without undue delay,
  • properly lock and secure the Vehicle whenever leaving it unattended,
  • take reasonable measures to prevent damage or prevent existing damage from increasing.

The following are prohibited in particular:

  • driving under the influence of alcohol, narcotic or psychotropic substances,
  • allowing a person not listed in the rental agreement to drive the Vehicle,
  • driving without the appropriate valid driving licence,
  • using the Vehicle in races or competitions,
  • using the Vehicle on roads or terrain unsuitable for its intended purpose,
  • overloading the Vehicle,
  • making modifications to the Vehicle without the Lessor’s consent,
  • using the Vehicle for unlawful activities,
  • intentionally or through gross negligence exposing the Vehicle to a risk of damage.

8. Insurance, Liability for Damage and Deductible

Motor vehicles have statutory motor third-party liability insurance. Individual Vehicles may also have comprehensive or other insurance coverage.

Luggage, personal belongings and other property of the Lessee or transported persons are not covered by the Vehicle’s insurance unless expressly stated otherwise.

8.1 Contractual Deductible of the Lessee

For individual Vehicles or categories of Vehicles, the Lessor determines a contractual deductible payable by the Lessee in the event of damage, destruction or theft of the Vehicle.

The specific deductible amount is stated in the current price list, confirmed reservation or rental agreement.

The amount of the deductible agreed between the Lessor and the Lessee constitutes a separate contractual arrangement and does not have to correspond to the insurance deductible agreed between the Lessor and its insurer.

The agreed deductible applies separately to each individual loss event.

If the actual amount of damage is lower than the agreed deductible, the Lessee is liable only up to the amount of the actual damage.

If the actual amount of damage is higher, the Lessee’s liability, provided that the conditions of these GTC are complied with, is limited to the agreed deductible unless otherwise stipulated for the specific case.

8.2 Reduction of the Deductible

For selected Vehicles, the Lessor may offer a reduction of the standard deductible for an additional fee.

The reduced deductible, price and conditions of this service are stated in the current price list, confirmed reservation or rental agreement.

The reduction of the deductible does not apply to cases in which limitation of liability is excluded under these GTC.

8.3 Cases Where the Deductible Limit Does Not Apply

Limitation of liability by the agreed or reduced deductible does not apply in particular to the extent that damage arises in causal connection with:

  • driving under the influence of alcohol or other addictive substances,
  • driving by an unauthorised person,
  • driving without a valid driving licence,
  • intentional damage to the Vehicle,
  • use of the Vehicle for a prohibited purpose,
  • overloading the Vehicle,
  • use of incorrect fuel,
  • continuing to drive despite a serious Vehicle warning where this causes or increases damage,
  • unauthorised travel to a country for which travel was not approved,
  • use of a ferry without the required consent,
  • failure to provide necessary cooperation in connection with a loss or insurance event where this causes additional damage to the Lessor or results in a reduction or refusal of insurance indemnity.

In such cases, the agreed deductible does not represent the maximum limit of the Lessee’s liability and the Lessee is liable for the resulting damage to the extent provided by applicable law and the rental agreement.

8.4 Damage Not Covered by the Deductible Limitation

Unless expressly agreed otherwise for a specific rental, the limitation of liability by the deductible does not apply in particular to:

  • damage to tyres caused by improper use,
  • damage to wheel rims,
  • damage to the interior,
  • burns or other damage to upholstery,
  • loss of or damage to keys,
  • loss of documents,
  • loss of or damage to accessories,
  • damage caused by incorrect fuel,
  • damage caused by overloading,
  • damage to the roof or upper parts of vans or other high Vehicles caused by collision with an obstacle due to insufficient clearance height,
  • damage to the underbody caused by use of the Vehicle contrary to its intended purpose.

The Lessee is liable for such damage to the extent that the Lessee is responsible for it under applicable law and the rental agreement.

8.5 Theft of the Vehicle

In the event of theft of the Vehicle, the Lessee is required to report the event to the police and the Lessor without undue delay.

The Lessee is required to hand over to the Lessor all keys, documents and security devices relating to the Vehicle that are in the Lessee’s possession.

A separate deductible may be determined for theft.

If the Lessee duly fulfils all obligations, the deductible agreed for theft shall apply.

If the Lessee’s breach of obligations causes or increases the damage, or results in reduction or refusal of insurance indemnity, the Lessee is liable for the resulting damage to the extent provided by applicable law.

8.6 Settlement of Damage

If damage occurs during the rental period, the Lessor is entitled to retain the corresponding part of the security deposit until the justified claim of the Lessor can be determined.

If the justified claim exceeds the amount of the security deposit, the Lessee is required to pay the difference.

If the justified claim is lower than the retained part of the security deposit, the remaining amount will be refunded or released to the Lessee.

9. Travel Abroad

Travel with the Vehicle outside the Czech Republic is permitted only with the Lessor’s prior consent.

A one-time fee of CZK 2,000 + VAT is charged for permission to travel abroad unless otherwise agreed.

The Vehicle may only be used in countries approved by the Lessor.

Use of a ferry is prohibited without the Lessor’s prior express consent.

Travel abroad without the Lessor’s prior consent and without payment of the applicable fee constitutes a breach of the rental conditions and may affect the scope of insurance coverage and assistance services.

For each unauthorised trip abroad, the Lessor is entitled to charge a contractual penalty of CZK 8,500.

Payment of the contractual penalty does not affect the Lessor’s right to compensation for damage to the extent permitted by applicable law.

10. Traffic Offences, Fines and Charges

The Lessee or driver is responsible for traffic offences, parking charges, tolls, motorway charges and other similar obligations arising in connection with use of the Vehicle during the rental period.

If the Lessor incurs administrative costs in connection with an offence, fine or other event, the Lessor is entitled to charge the Lessee an administrative fee according to the current price list.

This does not affect the Lessee’s obligation to pay the fine, charge or other amount for which the Lessee is responsible.

11. Traffic Accident and Loss Event

The Lessee is required to report every traffic accident, damage, vandalism, theft or other loss event to the Lessor without undue delay at +420 604 20 21 22.

The Lessee is required to proceed in accordance with applicable laws, the Lessor’s instructions and the requirements necessary for proper handling of the loss event.

The police must be called whenever required by applicable law, in particular:

  • in the event of injury or death of a person,
  • if the apparent damage to any of the vehicles involved, including transported items, exceeds the statutory threshold,
  • in the event of damage to third-party property where required by law,
  • in the event of damage to a road component or road equipment,
  • if the participants are unable to restore the flow of traffic themselves,
  • in other cases required by applicable law.

The current statutory threshold in the Czech Republic is CZK 200,000 of apparent damage to any of the vehicles involved, including transported items.

If calling the police is not mandatory, the participants are required to properly complete and sign a joint traffic accident report.

Where circumstances allow, the Lessee is required to obtain sufficient photographic documentation, in particular of the overall situation, positions of the vehicles, damage, registration plates and surroundings of the accident scene.

The Lessee is required to obtain identification and contact details of the other participants and the information necessary for settlement of the loss.

In the event of an accident outside the Czech Republic, the Lessee is required to comply with the laws of the relevant country and contact the Lessor without undue delay.

Failure to comply with these obligations may result in the Lessee being liable for damage incurred by the Lessor in causal connection with such breach.

12. Vehicle Breakdown and Replacement Vehicle

In the event of a technical breakdown, the Lessee is required to contact the Lessor without undue delay and follow the Lessor’s instructions.

Without the Lessor’s consent, the Lessee may not order repairs, towing or any other paid service, except for intervention necessary to avert immediate danger or further damage.

If a technical breakdown not caused by the Lessee makes further use of the Vehicle impossible, the Lessor will, subject to operational availability, offer a replacement Vehicle of the same or a similar category.

If no suitable replacement Vehicle is available, the rental fee may be proportionally refunded for the period during which the Lessee was unable to use the Vehicle due to the technical breakdown not caused by the Lessee.

No entitlement arises if the breakdown was caused by the Lessee, in particular by improper use, overloading, use of incorrect fuel or continuing to drive despite a serious Vehicle warning.

13. GPS and Personal Data Protection

The controller of personal data is Moravia Renting s.r.o., Company ID No. 06242260, Hlavní 9/128, 624 00 Brno – Komín.

The Lessee’s personal data are processed in particular for the purposes of entering into and performing the rental agreement, complying with legal obligations and protecting the legitimate interests of the Lessor.

If the Vehicle is equipped with a GPS tracking device, the Lessee acknowledges that Vehicle location data may be processed in particular for the purposes of:

  • protecting the Vehicle against theft,
  • locating a stolen Vehicle,
  • handling loss and insurance events,
  • protecting the Lessor’s property and rights,
  • checking compliance with the agreed territorial scope of use.

GPS data are not intended for purposeless continuous monitoring of the Lessee’s personal movements.

Personal data are retained for the period necessary for the respective purpose and subsequently for the period required by applicable law or necessary for the protection of legal claims of the Lessor.

To the extent provided by applicable data protection laws, the Lessee has in particular the right of access to personal data, rectification, where applicable erasure or restriction of processing, and the right to object to processing based on legitimate interests.

The Lessee has the right to lodge a complaint with the Office for Personal Data Protection.

Commercial communications, where consent is legally required, are sent only on the basis of separately granted consent.

14. Termination of Rental

The Lessor is entitled to terminate the rental in cases provided for by applicable law or the rental agreement, in particular in the event of a serious breach of the Lessee’s obligations.

A serious breach includes in particular:

  • driving under the influence of alcohol or addictive substances,
  • entrusting the Vehicle to an unauthorised person,
  • serious overloading or other dangerous use of the Vehicle,
  • unauthorised travel to a prohibited country,
  • use of the Vehicle for unlawful activities,
  • failure to pay due obligations,
  • failure to return the Vehicle after the agreed rental period has ended.

Upon termination of the rental, the Lessee is required to return the Vehicle without undue delay in accordance with the Lessor’s instructions.

15. Alternative Dispute Resolution for Consumers

If the Lessee is a consumer and a consumer dispute arises between the Lessee and the Lessor which cannot be resolved by mutual agreement, the Lessee may use alternative dispute resolution through the Czech Trade Inspection Authority.

Czech Trade Inspection Authority (Česká obchodní inspekce)
Central Inspectorate – ADR Department
Gorazdova 1969/24
120 00 Prague 2
E-mail: adr@coi.gov.cz

16. Final Provisions

These GTC form an integral part of the rental agreement concluded between the Lessor and the Lessee.

In the event of a conflict between these GTC and an individual provision expressly agreed in the rental agreement, the individual provision shall prevail unless applicable law provides otherwise.

The legal relationship between the Lessor and the Lessee is governed by the laws of the Czech Republic.

If any provision of these GTC becomes invalid or ineffective, this shall not affect the validity and effectiveness of the remaining provisions unless otherwise resulting from applicable law or the nature of the relevant provision.

The Lessor is entitled to amend these GTC for future rental relationships. The version of the GTC forming part of the particular contractual relationship shall apply to that rental.

Effective from: 23 August 2026

Call us Book now

Tato stránka je k dispozici i v češtině.

Přepnout na češtinu