General Terms and Conditions of the Rental Agreement
(hereinafter referred to as the “GTC”)
Moravia Renting s.r.o., Company ID No.: 06242260, VAT ID No.: CZ06242260, with its registered office at Hlavní 9/128, 624 00 Brno - Komín, registered in the Commercial Register maintained by the Regional Court in Brno, Section C, File No. 100891 (hereinafter “Moravia Renting” or the “Lessor”), and the renter enter into, pursuant to Section 2321 et seq. of Act No. 89/2012 Coll., the Civil Code, a rental agreement for a means of transport or other movable property (hereinafter the “vehicle” or the “rental item”), in particular a passenger car, van, motorhome, motorcycle, scooter, e-scooter, e-bike, paddleboard and related accessories (hereinafter the “Agreement”), under which the Lessor undertakes to make the rental item available to the renter for use for a fixed period and the renter undertakes to pay rent to the Lessor. The rental period, identification of the rental item, place of handover and return, and the amount of rent are agreed in the Agreement.
The rental price is determined according to the current price list and tariffs published on the Lessor’s website at www.moravia-renting.cz and is agreed in the Agreement. Unless otherwise agreed, the renter must pay the rent, fees and rental-related services to the Lessor upon conclusion of the Agreement before the rental begins. If the rental period exceeds 30 days, rent, fees and agreed services are invoiced in advance at the end of each calendar month preceding the next month of rental, using the payment method stated on the invoice.
Any additional charges (rental extension, missing fuel or insufficient battery charge, delivery outside the agreed location, and others) will be charged and settled from the blocked deposit after the rental item is returned. In the event of delay in payment of rent, fees or any other amounts due under the Agreement, the Lessor is entitled to charge default interest of 0.05% of the outstanding amount for each commenced day of delay.
Security deposit by rental category:
| Category | Security deposit |
|---|---|
| Passenger cars | from CZK 45,000 |
| Vans | from CZK 40,000 |
| Motorhomes | from CZK 50,000 |
| Motorcycles | from CZK 25,000 |
| Scooters | from CZK 15,000 |
| E-scooters | from CZK 5,000 |
| E-bikes | from CZK 10,000 |
| Paddleboards and accessories | from CZK 5,000 |
The security deposit is paid by credit or debit card owned by the person stated in the Agreement as the principal renter/user, or by another method agreed with the Lessor. The exact amount of the deposit is always stated in the rental agreement or booking confirmation. If the deposit is secured by a card pre-authorisation, after the rental ends and the rental item is inspected, the Lessor will release the pre-authorisation or settle justified claims from it. The subsequent release time depends on the renter’s bank. If the deposit has actually been received by the Lessor, it will be returned without undue delay after justified claims have been settled. The deposit serves solely as security for the Lessor’s claims and does not constitute a limit on the renter’s liability for damage or other debts.
The minimum rental period and the basic rental unit are governed by the current price list for the relevant category (for vehicles usually 24 hours; for sports equipment a shorter unit may be agreed). The rental begins on the date agreed in the Agreement and ends: a) upon proper return and acceptance of the rental item by the Lessor, b) upon notification of loss/destruction of the rental item to the Lessor, c) upon repossession of the rental item by the Lessor or the Police of the Czech Republic in cases of a serious breach of the Agreement or law, or d) upon withdrawal from the Agreement.
The rental period may be extended if the renter requests an extension in writing or through the booking system no later than 24 hours before the agreed return time and the Lessor confirms the extension. If the extension is not confirmed, failure to return the rental item at the agreed time constitutes a material breach of the Agreement. In such a case, the Lessor is entitled to charge rent for the excess period and a contractual penalty of 0.03% of the value of the rental item for each commenced calendar day of delay, without prejudice to the right to compensation for damage.
The Lessor must hand over the rental item to the renter in good technical and functional condition, at the place and time agreed in the Agreement. Any defects identified by the renter must be recorded at handover in the Agreement or handover report; otherwise, the rental item is deemed to have been handed over without defects or damage.
The renter must return the rental item, including all accessories and documents, at the place and time agreed in the Agreement and in the condition in which it was received, no later than 15 minutes after the end of the agreed rental period. Motor vehicles must be returned with a full fuel tank, or with a fully charged battery in the case of electric vehicles, e-bikes and e-scooters. Missing fuel will be charged at CZK 78 + VAT per missing litre; the corresponding rate for insufficient battery charge in electric categories is stated in the current price list.
If the renter returns the rental item soiled beyond normal wear and tear (e.g. mud, sand, animal hair, stains or odour) so that extraordinary cleaning, disinfection or upholstery cleaning is required beyond standard cleaning between rentals, the Lessor is entitled to charge a fee according to the current price list and any actual costs exceeding that fee. Smoking and the use of electronic cigarettes or similar products in the vehicle are prohibited. Animals may be transported only with the Lessor’s prior consent and subject to the conditions stated in the Agreement or price list.
The renter must ensure that the rental item is used only by persons stated in the Agreement as the “renter” or “driver”; otherwise, the renter is liable for all resulting damage. For motor vehicles, conclusion of the Agreement is conditional upon presentation of a valid identity document (ID card/passport) and a valid driving licence of the renter and all additional drivers stated in the Agreement. The Lessor accepts driving licences issued in EU countries; copies, electronic driving licences and driving licences with driving restrictions are not accepted.
The renter must comply with all applicable laws, use the rental item solely in the usual manner corresponding to its intended purpose, take proper care of it and prevent damage, in particular by securing it against theft, damage or unauthorised use by a third party. The renter may not allow any person not stated in the Agreement to use the rental item, participate in races or competitions with it, make modifications without the Lessor’s written consent, or operate it off public roads or outside places intended for such use. Motor vehicles may not be driven under the influence of alcohol, narcotic substances or medication impairing reaction ability. The renter must observe the vehicle’s maximum permitted weight, payload, dimensions and height. The renter is liable in particular for damage caused by overloading, improper loading or securing of cargo, driving under low-clearance obstacles, damage to the roof, cargo area or underbody, and damage caused by refuelling with the wrong type of fuel.
The Lessor is entitled to inspect the rental item at any time in order to verify that it is being used properly and in accordance with the Agreement; the renter must allow such inspection. The Lessor bears the cost of ordinary repairs and maintenance, except where the need for repair results from improper or unauthorised use by the renter, in which case the renter bears the costs and is fully liable for the resulting damage.
The renter must notify the Lessor without undue delay of any defect requiring repair or assistance by calling +420 604 20 21 22. In the event of a traffic accident, the renter must follow Article 7 of the Agreement; failure to do so makes the renter liable for any damage thereby caused to the Lessor.
The Lessor declares that motor vehicles are covered by statutory liability insurance with an authorised insurer. The renter’s luggage and personal belongings are not insured. The renter is fully liable to the Lessor for damage to the rental item arising from the time of handover until return, subject to any different provisions of these GTC or the Agreement.
Any insurance cover, if arranged, is governed by the insurance contract and policy terms of the relevant insurer. Insurance cover may be limited or excluded in particular in cases of driving/use under the influence of alcohol or narcotic substances, allowing a person not stated in the Agreement to use the vehicle, intentional conduct, gross negligence, improper use or another breach of the Agreement or insurance terms. To the extent that the insurer refuses or reduces indemnity, or subsequently exercises a right of recourse, due to an act or omission of the renter or driver, the renter is fully liable to the Lessor for the resulting damage and related costs. The security deposit does not limit this liability. If a deductible or supplementary cover with a reduced deductible is agreed for a specific rental, its amount is governed by the rental agreement, price list and the terms of the relevant cover.
A motor vehicle may be taken outside the Czech Republic only with the Lessor’s prior consent and only to countries permitted by the Lessor, where applicable after payment of the fee specified in the current price list (currently CZK 2,000 + VAT unless otherwise stated in the Agreement or price list). Use of a ferry is permitted only with the Lessor’s prior written consent. The renter must comply with the territorial scope of insurance and assistance services. In the event of unauthorised travel abroad, the Lessor is entitled to a contractual penalty of EUR 350 for each individual breach and to compensation for damage and costs arising in connection with the breach; this is without prejudice to any effect the breach may have on insurance indemnity under the applicable insurance terms.
In the event of vehicle theft, the renter must immediately report the incident to the Police of the Czech Republic and the Lessor and hand over to the Lessor all keys, documents and other security devices received. The renter’s deductible in the event of theft is governed by the rental agreement, selected tariff and the terms of the applicable insurance. If the renter fails to hand over keys, documents or security devices, breaches the duty to properly secure the vehicle, or another exclusion or reduction of insurance indemnity occurs for reasons attributable to the renter, the renter is liable for the damage and related costs to the extent not covered by insurance.
The renter is liable for damage to tyres, wheel rims, glass, mirrors, interior, underbody, roof and cargo area; for loss of or damage to keys, documents and accessories; and for damage caused by incorrect fuel, overloading or insufficient securing of cargo, if such damage is not covered by agreed insurance or arose from a breach of the renter’s obligations. The renter must also reimburse reasonably incurred costs of towing, recovery, diagnostics, transport, replacement keys and other necessary actions if they arise from an event for which the renter is responsible.
If, as a result of damage for which the renter is responsible, the vehicle is temporarily unavailable for rental, the Lessor may claim compensation for demonstrable financial loss to the extent permitted by law. The Lessor remains obliged to prove the occurrence and amount of such loss.
The renter/driver is responsible for all traffic offences, parking charges and road/toll fees incurred during the rental period. The renter is required to comply with traffic regulations. In the event of an offence, the Lessor is entitled to charge the renter, in addition to any imposed sanctions, the reasonably incurred administrative costs associated with handling the matter.
To prevent disputes with the insurer and to clearly define the renter’s obligations, the following procedure applies according to the seriousness of the event.
The renter must immediately call the Police of the Czech Republic and remain at the scene until a police report is drawn up in the following cases:
any person has been injured or killed, regardless of the amount of damage,
the estimated damage to any of the vehicles involved, including transported items, exceeds CZK 200,000, or another situation occurs in which applicable law requires the police to be called,
the participants in the accident have not reached a clear written agreement as to who caused the accident,
there is suspicion that another participant is under the influence of alcohol or other intoxicating substances,
the rental item or any part of it has been stolen,
the accident occurred outside the Czech Republic, in which case the police must always be called without exception.
In all other cases where applicable law does not require the Police of the Czech Republic to be called and the participants clearly agree on the circumstances and fault, they must complete and sign a joint accident statement (European Accident Statement), including identification details, a description of the event and photographic documentation. The renter must report every traffic accident, damage, vandalism, collision with an animal or other loss event to the Lessor without undue delay, no later than within 24 hours, by calling +420 604 20 21 22, and must follow the Lessor’s instructions. Taking into account the applicable insurance terms, the Lessor may require the police to be called even where this is not expressly required by law.
If the renter fails to call the police where required by this Article or fails to report a loss event to the Lessor within the specified time, the renter is fully liable for any damage thereby caused to the Lessor or its insurer, including any reduction or refusal of insurance indemnity.
The renter/driver must also obtain the identification details of all accident participants and witnesses, describe the circumstances, and cooperate with the police, the Lessor and its insurer in the investigation and settlement of the loss event.
If, during the rental period, the rental item suffers a breakdown not caused by the renter (normal wear and tear or technical defect) and becomes immobile or unfit for operation, the renter is entitled to a replacement rental item subject to the following conditions:
the Lessor will provide a replacement vehicle/equipment of the same or a similar category within 48 hours of notification of the breakdown, if available,
if the same category is unavailable, the Lessor will offer the closest available alternative or a proportionate refund of rent for the period during which the renter had no rental item available,
no right to replacement arises if the breakdown was caused by improper use, overloading or neglect by the renter; in such case Article 4 applies and the costs are borne by the renter.
For categories where immediate technical replacement is not operationally possible (e.g. paddleboards, e-scooters, etc.), the Lessor will compensate for the breakdown by refunding a proportionate part of the rent for the unused period, unless the parties agree otherwise.
If the renter uses the rental item contrary to the Agreement or these GTC, or in a manner that causes or threatens significant damage, the Lessor is entitled to withdraw from the Agreement with immediate effect. The Lessor is also entitled to withdraw if the renter fails to make payments under the Agreement properly and on time despite a reminder. The renter is entitled to withdraw if the Lessor commits a serious breach of the Agreement.
The controller of the renter’s personal data is Moravia Renting s.r.o., Company ID No. 06242260, with its registered office at Hlavní 9/128, 624 00 Brno - Komín.
Conclusion and performance of the rental agreement (identification and contact details, driving licence data) — legal basis under Article 6(1)(b) GDPR (performance of a contract).
Compliance with legal obligations (e.g. retention of accounting documents) — legal basis under Article 6(1)(c) GDPR.
Protection of the Lessor’s property and operational safety (CCTV at the Lessor’s premises, GPS vehicle location under Article 11) — legal basis under Article 6(1)(f) GDPR (legitimate interests of the Lessor).
Sending marketing communications and loyalty programme offers — only on the basis of the renter’s separate consent under Article 6(1)(a) GDPR, which may be withdrawn at any time.
Personal data are processed for the duration of the contractual relationship and thereafter for the period required by applicable law, in particular tax and accounting legislation, usually 10 years from the end of the relevant tax period. CCTV recordings from the Lessor’s premises are retained for a maximum of 30 days unless they are required for the handling of a loss event.
The renter has the right to access, rectify or erase personal data, restrict processing, data portability, and object to processing based on the Lessor’s legitimate interests. The renter also has the right to lodge a complaint with the Czech Office for Personal Data Protection (www.uoou.cz). Requests may be submitted to the Lessor’s contact email address stated on www.moravia-renting.cz.
A renter who is a consumer is entitled to use out-of-court dispute resolution before the Czech Trade Inspection Authority (ČOI), Štěpánská 44/796, 110 00 Prague 1, Czech Republic, tel. +420 296 366 195, email: adr@coi.cz, web: www.adr.coi.cz.
If the rental item is equipped with a GPS location unit, the renter acknowledges that the Lessor processes location data of the rental item on the basis of its legitimate interests in protecting property, monitoring compliance with the agreed territorial scope of use and handling insurance claims, in particular for the purpose of:
preventing and detecting theft of the rental item,
monitoring compliance with the agreed territorial scope of use (restriction on travel outside permitted countries under Article 5),
handling insurance claims and disputes concerning the circumstances of an accident.
The Lessor does not use GPS data for continuous tracking of the renter’s journeys beyond the purposes stated above and processes the data in accordance with the principles set out in Article 10.
These GTC are effective from 22 August 2026.
These GTC form an integral part of every rental agreement concluded between the Lessor and the renter. The rights and obligations arising from them become effective upon signature of the relevant rental agreement, or its electronic confirmation, by both parties. The Agreement is governed by the laws of the Czech Republic and any disputes will be submitted to the court of the Czech Republic having subject-matter and territorial jurisdiction. If any provision of the Agreement is invalid or ineffective, the remaining provisions remain in force; the invalid provision will be replaced by an arrangement that most closely reflects its originally intended purpose.